Check-in/Check-out

Check-in is 4:00 p.m.            (we are located in Central Time)

Check-out by 10:00 a.m.

No discounts due to late check-in. 

Guests who exceed fire-code occupancy limits of 6 are subject to eviction and forfeiture of all payments and deposits, forthwith.

Reservation Deposit Policy

A $200.00 reservation deposit is required at time of booking reservations. Deposits will be used to offset damages or excessive untidy conditions on departure. Any remaining deposit will be used as payment in accordance with our cancellation policies. 

Cancellation & Refund Policy

Reservations cancelled prior to 14 days of the arrival date will be charged a $50.00 processing fee. Cancellations providing less than 14 days prior to notification of the arrival date will forfeit the entire deposit.

Persons who book 6 months prior to their arrival date or Monthly reservations are bound to the following cancellation policy:  Reservations cancelled prior to 90 days of arrival will be charged a $100.00 processing fee. Cancellations less than 90 days of arrival, forfeit the entire deposit amount of $200.00.  Cancellations after 14 days from arrival date are libel for entire cost and will be charged on the schedule arrival date.

No refund due to late arrival, early departure or weather.

Hurricane Policy

Refunds are for unused days and only in the event of a Government issued Mandatory Evacuation of our location.

Cleaning Fee

A cleaning fee of $100 is charged on all daily/weekly reservations.  Long-term (monthly) reservations are subject to a cleaning fee of $250 on departure.  Prior to departure (before 10:00 am), guests are requested to remove all garbage, load and run dishwasher, and collect sheets, pillow cases, towels, and wash cloths into baskets.  Practice good housekeeping rules:  treat the unit as your own, and leave it cleaner than you found it.

No Pets

Absolutely No pets are allowed on the property – NO EXCEPTIONS. Violations of the no pet policy will result in forfeiture of rents and deposits. Additional charges of $250 for deodorizing, sanitizing, extermination, and applicable fines by the Emerald Isle Home Owner's Association followed by immediate eviction.

Service Animals

In accordance with the United States and, more specifically, Florida Statutes, service animals are welcomed.   We request that renters notify us when bookings are completed so that cleaning services may be notified that a service animal was on the premises.  While working, the service animal’s behavior must be under the control of its owner.  A service animal should not pose a direct threat to the health or safety of others.  If your animal is out of control and you do not take effective action to control your animal or your animal poses a direct threat to the health and safety of others, you may be asked to remove your animal from the premises.  You are also responsible for the care or supervision of your service animal including care, food, and removing animal feces, as well as identification of appropriate locations for animal use.

 

No Smoking

All units are NON-SMOKING, NO EXCEPTIONS. Additional charges of $250 for deodorizing, sanitizing, air purifying fee will be charged if you or your party smoke in the unit.  In addition, applicable fines by the Emerald Isle Home Owner's Association and Fire Code will be assessed followed by immediate eviction.

Family Rentals Only

No young adults without a parent or appointed chaperone over the age of 25 in each unit.  A city ordinance.

Damages

Guests are financially responsible for loss or damage to unit during stay. Guest's will be charged for damage, loss or extraordinary trash removal, extraordinary stains or soil to carpet, furniture, linen, kitchen, etc.

Housekeeping

An initial supply of linens, soap, toilet paper and trash bags is furnished for guests. No towel exchange or daily maid service is provided. Towels and linens provided in the unit are not to leave the unit.  Bring your own beach towels.  Central washers and dryers are provided on each floor of Emerald Isle for guest use ($1.50 per machine, guest provide laundry products).

Parking

Each unit is provided one assigned parking space in general proximity to the unit.  Additional space is available.  Vehicles with extensions (some examples are:  cooler racks, wheelchair racks, bicycle racks) extending beyond the designated parking space must park in the open parking area or remove the extensions if possible.  There are NO available parking for boats, boat trailers, recreational vehicles, cargo trailers, or jet skis.  Vehicles parking in other designated areas are subject to towing at guest's expense.

Maintenance Problems

Promptly report any unit maintenance problems during your stay to Unit Services (See in-room information). It is understood that Emerald Isle maintenance staff or specialist may enter the unit to respond to any maintenance and/or housekeeping issues during your stay. 

Security of Personal Property

Neither the Owners, Emerald Isle Management, nor Unit Services are responsible for acts of theft, vandalism, or other damages to guest's personal property or for personal items left by guest in the unit after departure.  Every effort will be made to contact Guest for items left behind and discovered by housekeeping.  Items maybe mailed to Guest at their expense plus labor using standard USPS rates.

Payment ($200 Deposit & Rental) Options

Cash

Check

PayPal (Total plus 3.5% fee)

Credit Cards using Square (Total plus 3.5% fee)

Electronic Funds Transfer (EFT, no fee)

Currency (US Dollars only)

Other Arrangements

At guest's request & expense, Unit Services will assist guests with local transportation or taxi services, package pickup, beach chair rental, grocery shopping, wedding planning, or other conveniences and events.